Tag Archive for: customer service

One summer day many years ago, a friend of our family told my then eight-year old self that he would build me a treehouse in the fall. Maybe this friend didn’t realize how much I trusted his words. Maybe this friend didn’t really think I was paying attention to what he said or figured that, being a kid, it

Forbes recently published a story on research by Karen Huang, a Ph.D student at Harvard, that suggests that people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates. Huang designed a study that

Let’s declare right here what we all know to be true: Without a decent corporate phone system, businesses would go belly-up. An efficient, fool-proof phone system keeps the wheels spinning and business moving right along. Following in at a close second are the computers at CivilGEO

Free stuff comes in many different forms. Sometimes there are legitimate, useful things to be had for free. Consider the scores of handy apps to be downloaded free of charge that perform any number of useful tasks. And then there is the pretty ridiculous stuff, designed to lure in anyone

Earlier in my career, there was a time when a software release announcement by one of our competitors would have sent me into a panic. Well, not a panic exactly, but I would have been concerned. Surely, I thought, a corporate giant with that kind of annual revenue would have

There is no substitute for good customer service. Offering an excellent product is clearly important, but if customers’ interactions with your company are poor, the outlook for your business will look equally grim. People are ultimately the clients and people need to be served. Particularly