One summer day many years ago, a friend of our family told my then eight-year old self that he would build me a treehouse in the fall. Maybe this friend didn’t realize how much I trusted his words. Maybe this friend didn’t really think I was paying attention to what he said or figured that, being a kid, it
Tag Archive for: customer service
Forbes recently published a story on research by Karen Huang, a Ph.D student at Harvard, that suggests that people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates. Huang designed a study that
Let’s declare right here what we all know to be true: Without a decent corporate phone system, businesses would go belly-up. An efficient, fool-proof phone system keeps the wheels spinning and business moving right along. Following in at a close second are the computers at CivilGEO
Let me introduce you to the employee I always wanted on staff but never had the opportunity to hire. “John” is an engineer in a medium-sized consulting office in Texas. He regularly contacts our office to let me know what he likes about our HEC-RAS software, what he doesn’t like, and
I’ve had more than one experience where after bringing home some new gadget requiring a bit of technical expertise to install, I am disappointed to find the directions sorely lacking. A quick phone call to technical assistance gives me only a shred of new insight on how I can use the product to its
Free stuff comes in many different forms. Sometimes there are legitimate, useful things to be had for free. Consider the scores of handy apps to be downloaded free of charge that perform any number of useful tasks. And then there is the pretty ridiculous stuff, designed to lure in anyone
The year 2016 is wrapping up. Now is the time to take stock of the dips and peaks of the last 12 months. CivilGEO is still thriving; the number of satisfied customers keeps growing; we are still cranking out useful software. And I am counting my lucky stars to be at the helm
What would you think of a software company that is so keen on making a great product that it will take client requests for new software capabilities and will implement them, sometimes within days of the request? That would be a bit unusual wouldn’t it? And yet, CivilGEO does exactly that; we
Earlier in my career, there was a time when a software release announcement by one of our competitors would have sent me into a panic. Well, not a panic exactly, but I would have been concerned. Surely, I thought, a corporate giant with that kind of annual revenue would have
There is no substitute for good customer service. Offering an excellent product is clearly important, but if customers’ interactions with your company are poor, the outlook for your business will look equally grim. People are ultimately the clients and people need to be served. Particularly
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