Technical Support Feedback

In an effort to further improve our engineering software, support services, and other processes, we would greatly appreciate if you can provide us with your honest feedback on what we are doing correctly and where we need to improve. Thank you!

1. Did your technical support issue get resolved?

Yes

No

Still being looked at

Work around provided

2. How would you rate our technical support engineers on these attributes?

Strongly disagreeDisagreeNeutralAgreeStrongly agree
Knowledgeable and professional
Responsive to my questions
Concerned about my issues
Able to resolve issues to my satisfaction

3. What were you looking for from this technical support call but didn't get?

4. What were you looking for from this training session but didn't get?

5. How effective do you feel our software will be in speeding up your engineering work?

Very effective

Effective

Moderately effective

Not effective

6. To what extent do you feel you can apply our software to your engineering projects?

To great extent

To some extent

To little extent

7. How can we further improve our software (i.e., missing features or functionality)?

8. Which of the following software do you use on a regular basis (e.g., at least once a month) for your work?

AutoCAD

AutoCAD Civil 3D

Bentley MicroStation

ESRI ArcGIS

ESRI ArcMap

2D Flow Hydraulics

Stormwater Analysis & Design

Wastewater Analysis & Design

Water Distribution Analysis & Design

Groundwater Analysis

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CivilGEO reviews

4.8/5.0 Rating, Over 230 Reviews

review-ratings

GeoHECRAS is recognized as the top Civil Engineering Design Software with an average of 4.8 out of 5.0 rating from over 230 real user reviews on G2.

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