Update to our customers about COVID-19

To Our Valued Customers,

As COVID-19 continues to spread and cause uncertainty throughout the world, we want to assure you that our commitment to you, our business partners and clients, remains steadfast. As we continue to monitor this critical situation and observe safety precautions for our staff, we are also taking steps to ensure that our valued customers experience no interruption in the quality of service to which they are accustomed at CivilGEO.

CivilGEO technical support, development and sales teams are operating normally and we anticipate few disruptions to our products or services. Our knowledge base is robust and highly accessible, both in terms of online resources and phone and email support. We will continue to field technical support questions as efficiently as possible, given the circumstances and staff availability. CivilGEO offers outstanding technical support and we will continue to deliver as we always have.

Pursuant to recommendations of the Center for Disease Control (CDC), the World Health Organization (WHO) and local agencies, we suspect that many of you are working remotely. CivilGEO will gladly provide the equivalent of 2-month cloud licenses to our customers who are working outside the office to avoid risk of COVID-19 infection. Please contact our offices for further information.

Our priority is to continue to provide the expertise and product quality that you have come to rely on. You depend on us, our products, and our solutions, and we aim to honor that trust, even when difficulties arise.

These are uncertain times and we strongly encourage everyone to take the necessary precautions to keep themselves and their families safe.

Best Regards,

Chris Maeder
Engineering Director

About the Author Chris Maeder

Chris Maeder

Chris is an experienced civil engineering and software technology leader, with over 30 years industry experience. With proven expertise in global software development, he has built engineering teams that adapt quickly, focus on what’s important and, most importantly, deliver. He is a licensed professional civil engineer with extensive experience in water resource engineering. He has performed and supervised engineering projects in urban stormwater drainage, transportation and roadway drainage, storm sewer design, detention pond design, stormwater quality, green infrastructure, watershed management planning, wastewater sewers, water distribution networks, pump stations, FEMA flood studies, bridge and culvert design, bridge scour and armoring, dam failure analysis, seepage and groundwater modeling, and environmental permits.